Help Desk
Supporting your digital devices through simple ticketing service
When you face an issue you would simply need to raise a ticket on our portal and our tech response team will assess the issue and resolve it ASAP within the committed SLA.
Need Tech Support?
Overview
We understand technology so we know how to resolve any technical issue that you may face at your business premises as we act as the front line of contact.
We are sure you must have come across several situations from accessing sites, printing issues, software setups, computer running slow, blue error screen, etc. Whatever the reason maybe, there is no need to panic as Stratton Blue will evaluate and resolve your issue according to its importance.
Resolving all your technical issues one ticket at a time
Help Desk Importance
Securing IT Infrastructure
Our help desk will provide you with one point of contact for all your IT issues with a dedicated team of skilled experts who can handle everything from a simple password reset to a complicated troubleshoot for your laptop, etc.
What do we support?
Scope of Work
Stratton Blue's IT Help Desk performs either onsite or remote tasks for customers by understanding the issue and evaluating whether L1, L2, or L3 assistance is required. The specific scope of work may vary depending on the contract signed up with the business and us
Understanding Level 1 Tech Support
- Our Level 1 support handles basic technical issues and performs simple troubleshooting steps to diagnose and resolve common problems
- Level 1 support uses remote desktop tools to access the user’s computer and troubleshoot issues directly, which can speed up problem-solving and reduce the need for on-site visits. Here we handle password resets and account management and user management
Understanding Level 2 Tech Support
- Level 2 provides end-users facing complex technical issues that cannot be resolved by Level 1 support stage
- Here the advanced level of assistance witha deeper understanding of systems and diagnostic skills resolves level 1 escalations, network infrastructure issues, connectivity issues, firewall and router configuration, software troubleshooting, and 3rd party vendor coordination for hardware components
Understanding Level 3 Tech Support
- Level 3 technical support is crucial for resolving complex technical challenges that have a significant impact on business operations
- L3 plays a vital role in ensuring the stability, security, and performance of your IT systems and operations. Level 3 tackles all critical issues including advanced troubleshooting, root cause analysis, L2 escalation, performance tuning, software updates, and IT Consultation